Our client, a leading global financial services company, is currently seeking a proactive and talented Customer Support Agent for Italian Clients to join their team. In this full-time position at their office, you will be responsible for maintaining relationships with Italian clients, delivering high-quality service, and ensuring an excellent customer experience.
Job Responsibilities
- Provide client support via phone, email, and chat, addressing inquiries and resolving issues.
- Handle requests such as account openings, data updates, and various transactions.
- Collaborate with internal departments (compliance, operations) to meet client needs.
- Promote products and services, identifying cross-selling opportunities.
- Update the CRM system with relevant client interactions and information.
Requirements
- A native Italian speaker with excellent communication skills.
- Customer-oriented mindset and strong problem-solving skills.
- Passionate about IT and possesses strong computer skills.
- Experience in a customer service or customer relations role is a plus.
- Good organizational skills and ability to multitask.
- Team player with the ability to work independently.
What they offer :
- Competitive salary and benefits package.
- Continuous training and professional growth opportunities within a dynamic, global company.
- A supportive and collaborative work environment that values diversity and inclusion
