Senior IT Support Engineer
Ratarious Management (www.ratariousmanagement.eu ), is looking
for a qualified and experienced Senior IT Support Engineer on behalf
our client (one of the leaders in IT service companies in Cyprus).
Our client expanding the team and are looking for an experienced Senior
IT Engineer with strong Analysis, design, and solution/requirements
skills to join our dynamic team in LIMASSOL.
.
Senior IT Support Engineer
SISE 974718LI (LIMASSOL)
Duties and responsibilities:
Lead and manage a team of IT support Engineers, providing
mentorship, guidance, and support.
Administration and configuration of several clients IT
infrastructures
Providing 2 nd and 3rd line user’s support to ensure SLA
compliance,
Oversee IT support operations, including incident resolution,
service requests and project management.
Collaborate with clients to understand their IT needs and develop
strategies for meeting those needs.
Implement and maintain IT support policies, procedures, and best
practices.
Engage in Presales activities and help the Presales team to design
the best techno-economical solution
Evaluate, Design, install, and configure complete Infrastructure
solutions, including components like Servers, Storage,
Virtualization, Backup, Operating Systems, Cloud and other,
aligning with clients’ requirements.
Design/install and configure enterprise IT systems, wired and
wireless networks (routers, firewalls, switches, etc.) as well as IP
telephony systems, ensuring high quality and timely delivery.
Design Hybrid Cloud solutions utilizing technology components
from the leading vendors in the industry, like, Microsoft, HPE, Dell.
Design and implement robust Disaster Recovery and Business
Continuity solutions in cooperation with the management and pre-
sales team.
Design, implement and support Microsoft Exchange, Active
Directory, Hyper-V, VMware, Veeam
Plan, install, configure, and support Microsoft Cloud Services
(Azure, Office 365)
Adherence to deadlines
Liaise with vendors and other IT personnel for problem resolution.
Requirements and skills
≥ 5 years of hands-on experience as a Systems Engineer
Bachelor’s University degree in Information Technology, Computer
Science, or a related field.
Master’s degree in a related field will be considered as an
advantage
Proven experience as a System Administrator or similar role
Experience with installing, configuring, and maintaining IT
Equipment
Networking / IT Troubleshooting (Windows Server 2008-2019), MS
Exchange 2013-2019
Ability to work under pressure and handle emergency situations
effectively.
Excellent knowledge of Greek and English language written and
verbal (Russian will be considered an advantage).
IT Certificates will be considered an advantage.
Team Player, honest and reliable.
High degree of professional ethics and integrity.
Experience with Service Desk Solutions will be considered an
advantage.
Benefits:
Competitive Salary. 2.900€ - 3.500€ gross Salary (according to
qualifications and experience)
13 Payments
Annual salary reviews
21 days vacations
Laptop
Cell phone
On going training in Cyprus and Europe
A friendly work environment and benefit to work with cutting edge
technologies / products
Professional growth
If you get excited with the idea of competing for success and recognition
of your talent and you demonstrate the above competencies, then send
your CV! hr@ratariousmanagement.eu
All applications will be treated as confidential.
Ratarious Management HR Team
