Overview
We are seeking a skilled and dynamic individual to join our team as a Banking Operations Administrator. You will be responsible for managing and coordinating the banking administrative activities required to ensure efficient and accurate banking operations for our customers.
Customer Assistance
- Addressing customer inquiries from any emails received and liaising with the company's EMIs where needed.
- Working directly with the Company's EMIs to ensure smooth opening of accounts by vetting the documents provided by customers.
- Sending customers their banking information and ensuring the account is set up correctly.
- Managing customer accounts and ordering physical cards or opening a digital wallet for them when requested.
- Carrying out KYC and PEP/Sanctions checks
- Assisting clients with account management (updating personal information, account settings, etc)
Problem Resolution
- Investigating and resolving issues with transactions, charges, and other account discrepancies or queries.
- Assisting with the reporting to MiCA and handling of lost or stolen cards, fraud alerts, or suspicious activities.
Documentation and Record-Keeping
- Maintaining records of client interactions, including resolutions and follow-up actions.
- Assisting customers with application process and working with the Company's EMIs to get the accounts opened.
Compliance and Security
- Ensuring all interactions comply with banking regulations and policies.
Feedback Collection and Reporting
- Gathering customer feedback and reporting recurring issues the Line Manager for process improvement.
In addition to assist the team with applications to banks and liaise with banking partners where necessary for administration related purposes.
Required Skills and Qualifications:
- Bachelor’s degree in finance, business administration, or a related field.
- Experience in banking operations or a similar administrative role is preferred.
- Knowledge of banking regulations and compliance standards.
- Proficiency in banking software and Microsoft Office Suite (Excel, Word).
- Strong attention to detail and organisational skills.
- Excellent communication and problem-solving abilities.
- Ability to work independently and as part of a team.
- Strong team work skills.
- Positive personality.
