Patrique Mercier Recruitment ES is excited to announce a fantastic opportunity for Italian-speaking Technical Support Specialists to work remotely from Greece! If you are passionate about technology and enjoy providing customer support, this role is tailored for you. You'll be addressing the technical needs of Italian-speaking customers, ensuring they receive exceptional service while enjoying the flexibility of remote work.
Your Responsibilities
- Offer high-quality technical support to Italian-speaking clients via phone, email, and chat channels
- Troubleshoot and resolve technical issues efficiently to ensure customer satisfaction
- Educate customers on product features and best practices to enhance their overall experience
- Maintain accurate documentation of customer interactions and solutions for continual service improvement
- Collaborate with team members to improve service delivery and achieve team objectives
- Engage in ongoing training to stay current with product updates and industry advancements
Requirements
- Fluency in Italian (both written and spoken) is crucial
- Strong technical skills and a willingness to learn about our products and services
- Previous experience in customer service or technical support is advantageous but not mandatory
- Excellent communication and problem-solving abilities
- A self-driven team player who thrives in a remote environment
- A genuine enthusiasm for technology and commitment to providing excellent customer support
- Ability to work independently while contributing to a positive team atmosphere
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
