About Us:
Our company is a leading provider of cloud contact center solutions that enable businesses of all sizes to deliver exceptional customer experiences. Our innovative platform offers a full range of features and capabilities, including intelligent routing, IVR, call recording, analytics, and more. We are growing rapidly and expanding our global footprint, and we are looking for a talented Sales professionals to help us expand our client base.
About the job:
As a Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our valued clients. You will collaborate closely with our customers, providing strategic guidance, support, and building strong relationships to drive adoption and maximize the value of our cloud solutions.
In this Role you will:
- Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique business needs.
- Collaborate with clients to develop and execute comprehensive onboarding plans, ensuring a smooth implementation of our cloud solutions.
- Proactively monitor and analyze customer usage and performance metrics to identify opportunities for optimization and expansion.
- Provide timely and effective customer support, troubleshooting issues, and coordinating with internal teams (technical support + boarding engineers) to resolve challenges promptly.
- Conduct regular check-ins and business reviews with clients to assess their satisfaction, gather feedback, and align on their evolving needs.
- Act as a trusted advisor, offering strategic recommendations on utilizing our solutions to achieve clients' business goals.
- Collaborate cross-functionally with sales, product, and engineering teams to advocate for customers and contribute to product enhancements.
- Identify upsell and cross-sell opportunities by understanding clients' expansion plans and suggesting additional features or services.
- Maintain accurate records of customer interactions, feedback, and progress in our CRM system.
What We Offer:
- International customer base.
- Opportunity to be in the driver's seat.
- Competitive compensation and benefits package.
- A nicely-located, new, spacious office.
- Top-notch work equipment, i.e. iMac, Mac Pro
- Free lunch and healthy snacks every day.
- Medical insurance.
- Openness to new ways of thinking and contributions to overall success.
- Encouragement of opinions and ideas.
Qualifications
Not all applicants will have skills that match a job description exactly. Voiso values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Voiso. We are always looking for people who will bring something new to the table!
Required Qualifications:
- Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or Account Manager.
- Excellent communication and interpersonal skills, with the ability to build rapport and effectively convey technical information to non-technical audiences.
- Problem-solving mindset, adept at finding creative solutions to challenges and driving customer success.
- Data-driven approach, comfortable using analytics to track performance and derive insights.
- Exceptional organizational skills and the ability to manage multiple clients and projects simultaneously.
- Experience with CRM and customer success tools is a plus.
