On behalf of our client, a dynamic iGaming holding, we are looking for experienced professional to obtain the Global CRM manager role.
Position is based in Limassol, Cyprus. Relocation is provided by the company.
Responsibilities:
- Oversee CRM activities across multiple group brands, including email, direct mail, and other customer communication channels.
- Create and proofread compelling copy for emails, landing pages, and other customer-facing communications.
- Ensure all campaign materials meet high-quality standards and adhere to brand guidelines, best practices, and compliance requirements.
- Set up and manage bonus offerings using back-office tools.
- Design and prepare informational landing pages, optimizing the player journey and user experience.
- Independently manage workload, ensuring timely delivery of all CRM initiatives.
- Conduct performance testing and optimization of campaigns, tracking results and providing regular performance reports.
- Perform QA and error checks for communication setups, CRM promotions, and product-specific promotions.
Requirements:
- Proven experience in a similar role, preferably within the iGaming industry.
- Hands-on experience with CRM strategies, including segmentation, campaign planning, execution, and analysis.
- Strong proficiency in IT tools, especially Microsoft Office.
- Familiarity with CRM channels such as email, SMS, and web push notifications.
- Upper-intermediate level of proficiency in English.
What's in it for you:
- Continuous learning and development opportunities with challenging projects.
- Full legalisation support for both employee and their family in Cyprus.
- Comprehensive relocation package, including travel and accommodation arrangements.
- Access to company fitness facilities to promote employee well-being.
- Support for language skill development with partial reimbursement for language classes.
- Special birthday celebrations and generous vacation allowance for proper rest.
- On-site breakfasts and lunches partially subsidised by the company, fostering a sense of community and well-being.
