German Speaking VIP Manager ( iGaming)
Job Description: German Speaking VIP Manager ( iGaming)
Location: Limassol, CyprusType: Full-Time (Hybrid after initial 2 months)Industry: iGaming
About Us
We are a leading iGaming company dedicated to providing an exceptional gaming experience toour customers. Our dynamic team is committed to innovation and excellence, and we arelooking for a passionate and driven individual to join us as a German Speaking VIP Manager.
Role Overview
As a German Speaking VIP Manager, you will be responsible for managing and nurturingrelationships with our high-value players. You will ensure that our VIP customers receive top-tierservice and engagement, enhancing their overall experience and loyalty to our brand.
Key Responsibilities
Develop and maintain strong relationships with VIP players, providing personalizedsupport and communication in German.
Create tailored engagement strategies to enhance player loyalty and satisfaction. Monitor VIP players' activities and gaming patterns to identify opportunities for upselling
and cross-selling. Organize exclusive promotions, events, and experiences for VIP customers. Collaborate with marketing and product teams to develop targeted campaigns for VIP
segments. Act as the primary point of contact for VIP inquiries, resolving issues promptly and
efficiently. Analyze player data and feedback to inform strategic decisions and improve VIP
programs. Prepare regular reports on VIP performance, engagement, and trends to share with
management.
Requirements
Fluent in German and English (both written and spoken). Minimum of 1 year of experience in a VIP or customer relationship management role,
preferably within the iGaming industry. Strong understanding of the iGaming market and player behavior. Excellent communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Strong organizational skills with attention to detail. Proficient in using CRM systems and data analysis tools.
What We Offer
Competitive salary and performance-based bonuses. Opportunity to work in a vibrant, multicultural environment. Hybrid working model after initial training period. Professional development and career growth opportunities.
If you are passionate about providing exceptional service and have a knack for building strongrelationships, we would love to hear from you!
