We are looking for enthusiastic tech-savvy people, with good computer and soft skills, to provide remote top customer experience!

At Teleperformance Greece we are thrilled to collaborate with one of the hottest software brands when it comes to cloud project management. It’s an all-in-one workspace designed to help members of a company or organization coordinate deadlines, objectives, and assignments for the sake of efficiency and productivity.

This is a great opportunity to join our talented remote support team, working for home, with a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge.

Training will take place on-site in Athens, Greece. After training, the team will be working remotely.

What you will do

Handle tickets, following support procedures and policies
Communicate with customers via e-mail, following support procedures and policies
Follow specified workflows for incident identification, escalation, resolution and closure
Track and follow cases to ensure they closed in an efficient and timely manner
Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring

Superior written and verbal communications skills in English
Ability to understand the main ideas of complex text on both concrete and abstract topics
Ability to fluently interact without strain for either party.
Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

What we offer

Competitive monthly salary + 2 extra salaries per year
Refer-A-Friend: Bring your friends and receive great bonuses!
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Teleperformance

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