Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports, Fashion and Outdoor brands. The Group now has approximately 3,400 stores across 32 territories, with a strong presence in the UK, Europe, North America and Asia Pacific. In JD Group, we believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities. We currently have more than 60,000 colleagues within our business. Our aim is to attract, develop and engage committed and talented people so that they choose to grow with the Group throughout their careers.

We are looking for a talented and passionate Store Manager for our new JD Sports Store in Limassol (My Mall)! Store Managers are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. This role is responsible for the talent acquisition, ongoing people development and growth within their community.

Responsibilities:

CUSTOMER

Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction
Deal with inquiries and complaints and resolving clients issues / requests
Foster a Client centric mindset by developing and maintaining solid Client relationships
Implement, in partnership with other company functions, clienteling initiatives and events and securing Client loyalty

TEAM

Train, mentor, motivate, offer constructive feedback to the team and encourage progression within the company
Hold regular training meetings within the store and ensure all personnel completes the inhouse online Academy, making sure the team is able to maintain the high standards required
Support team members (e.g., leading by example or coaching) to ensure a great guest experience
Promote an entrepreneurial and team spirit approach, using effective communication, ensuring efficient organization and professional growth
Ensure a hazard-free, safe and healthy working environment in compliance with regulations
Ensure the team is always informed about product, policies and procedures
Attract and recruit the best talents available on the market through networking and scouting

RETAIL

Lead and manage all the day-to-day operational activities of the store and ensure compliance with policies and procedures
Monitor and control store productivity levels with an aim to achieve and exceed targeted KPIs
Analyse reports in order to make key sales decisions
Implement personnel and resource planning strategies to optimize staff schedules
Work extensively in partnership with the Marketing, VM, Commercial dept. in order to build strong customer retention

VISUAL MERCHANDISING

Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
Making sure that all new product and the advertised product is all visible and in the correct locations.
Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.

Requirements

University Degree or equivalent qualification
A minimum of 2 years’ experience of managing a standalone retail store (or Department Store floor)
Excellent use of English language and computer skills
Excellent verbal, written and interpersonal skills
Numerical and analytical knowledge to monitor KPIs
Sound working knowledge of Microsoft Office
Leadership skills and business orientation
Excellent communicator, with a positive, open and progressive, energetic, motivating, personal style
Customer service orientation with in-depth knowledge of basic business management processes
Passion for sports and fashion
Willingness to learn and tackle new challenges

Benefits

Competitive compensation package & performance bonus
Career development opportunities & education programs
Up to 75% discount at the European University of Cyprus (face-to-face or online attendance)
Health & wellness programs to keep you active
One day off, part of our "parents’ day off" program
Generous employee discount in all our brands (Cosmos Sport, Sneaker10, JD Sports)
Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras!

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JD Sports Greece | Cyprus

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