Location: Remote (Greece)

Salary: Monthly base salary of 1.045,72 + Monthly Performance Bonus up to 100

Schedule: Monday to Friday, 08:00 - 21:00 (Flexible shifts within this timeframe)

Starting Date: October 29, 2024

Role Overview: We are seeking a motivated Customer Service Representative fluent in Spanish (C2 level) with strong English skills (C1 level) to join our team remotely in Greece. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients in the consumer electronics sector.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner.
Resolve customer issues and complaints effectively, aiming for first-contact resolution.
Identify and escalate priority issues to the appropriate team members.
Ensure customer satisfaction and provide feedback to improve processes.

Training and Development:

Fully paid two-week training provided by certified instructors to equip you with the necessary skills and knowledge.
Continuous professional growth and development opportunities within the company.

Benefits:

Health care benefits and various discounts.
Access to free online Greek language courses.
Participation in special events, community, and social responsibility initiatives.
State-of-the-art working environment with relaxing break areas.
Opportunity to work for a Great Place to Work-Certified Company that values diversity.

Hiring Process:

Initial review of applications by our recruitment team.
Language proficiency online tests.
Interview with our client's hiring manager.

Requirements:

Fluency in Spanish (C2 level) and proficient in English (C1 level).
Excellent communication skills, both written and verbal.
Ability to multitask, prioritize, and manage time effectively.
Previous customer service experience is a plus.

If you are passionate about customer service and ready to join a dynamic team in the consumer electronics industry, we encourage you to apply. Join us in delivering exceptional customer experiences!

GlobalScope Consulting

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Customer Service Representative consumer electronics (Remote, Greece)