This is a full-time on-site role for a Network Support Engineer at NetShop ISP in Larnaca, Cyprus. The Network Support Engineer will be responsible for network administration, engineering, technical support, troubleshooting, and network security tasks to ensure the smooth operation of the company's global network infrastructure.

Duties & Responsibilities

Monitor network performance, availability, and reliability
Perform regular maintenance tasks, including updates, patches, and backups
Ensure network security by implementing firewalls, VPNs, and other security measures
Diagnose and resolve network issues, including connectivity problems, latency, and outages
Respond to and resolve customer support tickets related to network problems
Collaborate with other IT teams, including system administrators and software engineers, to ensure seamless integration and operation of the network
Configure and deploy network devices such as routers, switches, firewalls, and load balancers
Manage IP address allocation, DNS settings, and other network configurations
Implement network changes in accordance with change management policies
Maintain up-to-date documentation of network infrastructure, configurations, and procedures
Generate reports on network performance, incidents, and trends
Document troubleshooting steps and solutions for recurring issues
Coordinate with third-party vendors for network hardware and software support

Required Qualifications

Network Administration and Network Engineering skills
Technical Support and Troubleshooting abilities
Strong understanding of Network Security
Experience in managing and maintaining network infrastructure
Knowledge of routing and switching protocols, vLANs, TCP/IP, Port channels, vPC, fibre connections, WAN/LAN
Certifications such as Cisco CCNA, CompTIA Network+ are a plus
Bachelor's degree in Computer Science or related field

Location:

Larnaca

Employment Type:

Full-Time

Additional Benefits

13th Salary
Annual Performance Bonus
Half-day Off on your Birthday
Opportunity for further education, professional development and certifications

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Network Support Engineer

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