Operations Coordinator

Role:

• Coordinate a wide range of operational tasks across the Fintech, including;

• Assist clients via live chat and emails regarding payment and system queries.

• Liaise between payments team and clients to request payment-related information and documents.

• Supporting the customer during onboarding phase to ensure a smooth process.

• Perform diverse data entry tasks and generate comprehensive reports.

• Act as backup for processing manual payments and troubleshooting payment issues.

• Support with organising small client events and promoting the brand.

• Undertake ad-hoc tasks and contribute to creating documentation and agreements.

• Bringing ideas and suggestions to improve processes.

Requirements:

• Experience of Fintech operations, ie from an EMI or Payment Institution.

• Experience of dealing with B2B customers, rather then retail customers.

• Familiarity with KYC (Know Your Customer) and KYB (Know Your Business) processes.

• Experience of using any of: Intercom / Jira / SumSub.

• Proven experience in client communication via chat and email.

• Ability to adjust and adapt swiftly to varied tasks and responsibilities.

• Keen attention to detail.

What We Offer:

• Competitive salary.

• Strong experienced team to work within.

• Multiple group company growth opportunities.

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