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Forex – Hybrid – Limassol, Cyprus
Attractive Salary: Kindly Share with us your salary expectations.
Client: Investment Company.
The Role
Customer Support - Japanese Speaker
Hybrid - Limassol, Cyprus
- This Job Opportunity is only offered for candidates living and eligible to work in Cyprus.
Attractive Salary: Kindly Share with us your salary expectations.
Client: Investment Company.
Job Description
As a Customer Support, you will be providing support and troubleshooting on Meta Trader platforms and more.
Detailed Duties And Responsibilities
- Supporting clients with technical and troubleshooting issues.
- Coordinates with the marketing departments in terms of planning seminars, expos and translations of certain campaigns.
- Handles welcome calls/call-back requests.
- Ability to work in a dynamic and multicultural environment.
- Assists customers to open trading accounts.
- Provides general information regarding platforms and services offered.
- Providing support and troubleshooting on Meta Trader platforms.
- Forward any issues or requests to the head of the department and/or the appropriate department.
- Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
- Suggests ideas and actions to develop the market.
- Dealing with customer complaints promptly and effectively.
- Maintains contact with existing clients to ensure high levels of client satisfaction.
- Educates the customer where applicable.
- Handling of back-office queries.
- Liaising with all departments to resolve issues.
Ideal Profile
Targeted Qualifications
- Fluency in Japanese Languages, C1 level or higher
- Fluency in English Language, C1 level or Higher.
- Computer literate with strong experience using MS Office applications.
- Graduated with a College/University degree.
- Works independently and as a part of a team with a willingness to ensure results are achieved.
- Experience with trading platforms.
- Ability to work effectively in an office-based environment.
- Relevant experience background in the forex industry.
- Experience with working with CRM Systems, Chat, and email systems to monitor performance.
- Qualifications in economics/ finance or any related field is a plus.
- Ability to work under pressure and meet deadlines.
- Excellent communication and interpersonal skills.
Interpersonal Skills
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
- Attractive Salary: Kindly Share with us your salary expectations.
- Hybrid - Limassol, Cyprus.
- Medical Insurance.
- In-house fitness classes.
- Shift Based.
- Relocation Support.
- Group Discount.
- Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night).
- 40 hours a week, 2 days off weekly.
- Professional learning and growth.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.
What's on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Attractive Salary & Benefits
