We are SkillOnNet leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.
Job Description
The aim of the Safer Gambling and AML Risk Analyst will be to monitor the on-going risk presented by players in relation to Safer Gambling (AML/Affordability/Player Behavior) and take adequate and proportionate actions to mitigate such risk following a risk-based approach. These are exciting times to join the Safer Gambling and AML Risk Team as, with the user of our amazing new player tracking system Mentor, we are increasing our player monitoring with various types of interactions with our players. Your
Responsibilities
- Monitor players entering the Risk Queue and identify further actions to be taken based on the risk presented by the player.
- Undertaking KYC health check reviews of the players accounts identifying missing and/or expired customer due diligence documents.
- Taking further actions based on the risk presented by the player directly related to the above for example requesting missing documents and/or placing account restrictions.
- Screening clients/marking players to be screen against the automated system used by the company for identifying PEP, Adverse Media, Sanctioned individuals and take the appropriate actions accordingly.
- Conducting online search for the player – on google/social media/companies house etc.
- Conduct chat interactions and phone calls with players for Affordability/MENTOR reasons
- Take different customer interactions including the request for occupation details/Source of Funds/Source of Wealth and input the data into the back-office system of the company.
- Monitor players spending against their known income and take the appropriate action on a case by case basis by assessing the affordability of the player
- Assist compliance team in ensuring that marketing communications are undertaken in a socially responsible manner and in line with related marketing rules and regulations.
- Assist in general compliance enquires if and when requested to do so.
What we are looking for:
- Fluency in English is a requirement
- Additional language Spanish / Swedish / Dutch / Danish would be an advantage but is not required
- Ability to problem solve and multitask
- Critical thinking and ability to correctly analyse a problem/situation/information and decide on the appropriate action/solution, Computer literate. Excellent knowledge of Excel and MS Word.
- Trustworthiness
- Confident when talking to customers on the phone
- Quick thinking to adapt during discussions and live chats with customers
What's in it for YOU?
- Excellent work environment
- Attractive salary package
- Monthly and Annual incentive Bonus
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Options to enrol in Company's medical insurance plan
- Possibilities to enrol in Company's pension plan
- Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
- Casual Dress Code
- A chance to advance professionally inside one of the world's largest iGaming organisations.
What it's like to work at SkillOnNet! SkillOnNet believes that people come first, and our "family-oriented" global culture is what drives us. We care about our employees and make certain that they have access to the most relevant and helpful tools, benefits.
