BettingJobs is working with a leading iGaming service provider who are now searching for an Online Casino Manager based in their Limassol office. Our client is seeking a motivated individual to oversee the operations of their online casino.
Are you looking for a new exciting opportunity in 2024? Apply today for a confidential discussion.
Our client is seeking an experienced and results-driven Online Casino Manager to oversee the operations of their online casinos. The ideal candidate will possess a deep understanding of the online gaming industry, exceptional management skills. The Casino Manager will report directly to the COO and will be responsible for ensuring a seamless and engaging gaming experience for their customers.
Responsibilities
Operational Management:
- Oversee daily operations of the online casino, ensuring a high-quality gaming experience.
- Implement and maintain operational procedures and policies to enhance efficiency and customer satisfaction.
Game Portfolio Management:
- Manage the selection, integration, and performance of casino games.
- Work with game providers to ensure a diverse and appealing game portfolio.
Customer Experience:
- Ensure the highest level of customer service and satisfaction.
- Implement strategies to improve customer retention and loyalty.
Compliance and Risk Management:
- Ensure all operations comply with relevant laws and regulations.
- Identify and mitigate risks associated with operating in these regions.
Team Leadership:
- Lead and manage a team of casino staff, including customer support, game operations, and marketing.
- Foster a positive and productive work environment.
Marketing and Promotions:
- Collaborate with the marketing team to develop and execute promotional campaigns.
- Analyze the effectiveness of promotions and adjust strategies as needed.
Performance Monitoring:
- Monitor and analyze key performance indicators (KPIs) to ensure business objectives are met.
- Prepare regular reports for the COO on casino performance and strategic initiatives.
Player Acquisition and Retention:
- Develop and implement strategies to attract and retain players
- Utilize data analytics to understand player behavior and preferences.
Key Performance Indicators (KPIs):
- Revenue Growth: Measure the increase in casino revenue over specific periods.
- Customer Retention Rate: Track the percentage of returning customers.
- Average Revenue Per User (ARPU): Assess the average revenue generated per user.
- Game Performance Metrics: Monitor the popularity and profitability of casino games (RTP)
- Customer Satisfaction Score: Evaluate customer satisfaction through feedback and surveys.
- Operational Efficiency: Measure the efficiency of casino operations and processes.
Requirements:
- Minimum of 7 years of experience including at least 5 in the online gaming or casino industry, and at least 3 years in a managerial role.
- Bachelor’s degree. Advanced degree is a plus.
- Strong leadership and team management abilities.
- Excellent understanding of online casino operations and player behavior.
- Proficient in data analysis and performance metrics.
- Ability to develop and implement strategic initiatives.
- Strong problem-solving and decision-making skills.
- Highly organized with strong attention to detail.
- Adaptable and able to thrive in a fast-paced environment.
- Strong ethical standards and integrity.
- Excellent communication and interpersonal skills.
