Customer Support Agent, French Speaking

Admirals • Full-time • Limassol, CY • 7m ago

Who we are?

Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into Admirals Financial Ecosystem, meeting people's life-long needs and making personal financial management easy-to-use, affordable and secure. We are constantly expanding and diversifying our product offerings using the market segmentation and known as the quality market leader throughout the years. Today, Admirals team is over 350 professionals in 18 countries

Why you should become an Admiral?

Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your careers
Global support to the team - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group cultures. We aim to provide an efficient infrastructure and responsive organization to support you in your daily work-related challenges
Our values - we value creativity, innovation, and the power of teamwork that we all bring to the table

Your Daily activities as a Customer Support Agent will be:

Client support (Phone, Chat, Email)
Checking website content
Content translations
Control the pending applications
Request documents from the clients
Resolve tasks from the Compliance department
Retention
Cross-sell
Upsell
Additional tasks from Team Lead

Requirements:

Willingness to work with clients
Willingness to work in French working hours (9 am - 8 pm EET)
English language B2 and higher
French language C1-C2 or native
PC and MS Office knowledge Forex knowledge (would be good to have, but not mandatory)

We are glad to offer:

Meaningful and impactful role within a regulated global fintech company
Competitive salary, bonus schema related to the company financial results
Amazing personal growth experience
Professional and personal development in a very dynamic and multicultural environment

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