Company: A.G.F. Trading & Engineering Ltd

Job Title: Medical Engineer, Marketing & Direct Sales

Location: Nicosia, Cyprus

Employment type: Full-time

Job Description:

Do you want to contribute to the future of healthcare?

A.G.F. Trading & Engineering Ltd, as an advanced partner of Siemens Healthineers, values those who dedicate their energy and passion to this cause. It is their pioneering spirit, blended with our long history of providing value-adding services in the ever-evolving healthcare industry, that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sounds interesting?

Then come and join our team as a Medical Engineer, Marketing & Direct Sales to perform technical service tasks while also contributing to marketing and direct sales efforts. You will be expected to actively plan and manage your work.

Summary of the Role

The Medical Engineer, Marketing & Direct Sales role at A.G.F. Trading & Engineering Ltd combines technical expertise with customer engagement, playing a key role in the maintenance, installation, and promotion of Siemens Healthineers medical equipment. This position requires a proactive and solutions-driven individual who can ensure the optimal performance of high-tech medical devices while also supporting sales and marketing efforts.

What Success Looks Like

Success in this role means:

• Efficiently performing preventative and corrective maintenance, ensuring minimal equipment downtime for healthcare providers.
• Delivering exceptional customer service, building strong relationships with clients, and acting as a trusted technical advisor.
• Accurately documenting service tasks in the field service software, maintaining compliance with company and industry standards.
• Effectively supporting marketing and direct sales initiatives, helping drive business growth.
• Demonstrating a strong learning mindset, continuously improving technical skills through international training and self-learning.

How This Role Fits into the Organization

As a Medical Engineer, Marketing & Direct Sales, you are at the core of A.G.F. Trading & Engineering Ltd’s mission to empower healthcare providers with cutting-edge technology. You will bridge the gap between technical service and commercial success, ensuring customer satisfaction while contributing to business growth. By maintaining high standards in service quality, compliance, and client relationships, you will play a critical role in reinforcing the company’s reputation as an advanced partner of Siemens Healthineers in Cyprus.

Your Mission and Responsibilities

• Fulfill customer needs for preventative and corrective maintenance, updates/upgrades, installations, and workshop repairs in accordance with contractual obligations.
• Complete all required service documentation electronically via a dedicated field service software, ensuring seamless communication with the Customer Care Centre and internal teams.
• Comply with service escalation procedures and ensure that all customer requests, complaints, and feedback are appropriately addressed and communicated to the relevant department.
• Implement the requirements of the company’s integrated Quality Management System, based on ISO 9001:2015, ISO 27001:2013, and ISO 45001:2018 standards.
• Maintain knowledge of safety instructions and operational procedures, participating in ongoing training courses (self-learning, computer-based, and on-the-job training).

Skills Required (Essential)

• Successfully completed Technical or Degree training in Engineering or related fields.
• Strong communication and teamwork skills.
• Ability to develop sound working relationships with customers and internal teams.
• Possession of a valid driving license.
• Fluency in Greek and English (written and spoken).
• Strong attention to detail, with the ability to diagnose and repair complex mechanical and electrical problems on advanced medical technology.
• Willingness to travel internationally for training/specialization.
• Computer literacy in Microsoft Word, Excel, and PowerPoint, with the ability to utilize computer-based tools for reports and communication.

Skills Required (Desirable)

• Degree in Electrical and Electronic Engineering.
• IELTS score of 6 or above.
• Experience in service, maintenance, and/or installation activities for CT, MR, Molecular Imaging (MI), Ultrasounds, or other medical equipment.
• Background in a customer-driven organization.
• An interest in fixing and making things.
• Some knowledge of the German language.

Personal Qualities

The role of Medical Engineer, Marketing & Direct Sales requires a balanced blend of technical and interpersonal skills. Today’s customers require understanding and empathy, so successful candidates must effectively communicate with both clients and colleagues with a “can-do” attitude. A self-disciplined approach to work, timekeeping, and workplace attendance is essential. You must be keen to learn, have an inquiring mind, and demonstrate enthusiasm for both the work and the business.

Being Part of Our Team

At A.G.F. Trading & Engineering Ltd, our purpose is to enable healthcare providers to increase value by empowering them on their journey toward expanding precision medicine, improving care delivery, and enhancing patient experience. We achieve this through pioneering technology, superior quality, and reliability.

Our core competence lies in transferring manufacturer know-how in sales, marketing, and service, providing an efficient, customer-targeted, and value-adding approach. We have been recognized with the Sales Partner of Siemens Healthcare Excellence Award.

Visit our website to learn more.

Your Cultural Fit

Our unique team spirit arises from embracing different perspectives, open debate, and the willingness to challenge conventions. With a long tradition of an established horizontal working structure, dynamic change is a constant aspect of our work. We aspire to lead change in our industry rather than just react to it. That’s why we want you to seek, implement, and celebrate your best ideas.

Equal Opportunity Statement

A.G.F. Trading & Engineering Ltd is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, sexual orientation, gender identity, marital status, genetic information, or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to apply.

To be considered for this role, you must be eligible to work permanently in Cyprus.

Please note that only successful candidates will be contacted.

If you encounter any problems with the application form, please let us know at careers@agfhealth.com.